About Eric's Heating & Air: A Trustworthy HVAC Company in Montgomery County, VA
About Eric's Heating & Air, the family-owned heating and cooling company built on a simple idea: homeowners in the New River Valley deserve honest service without the pressure. Founded in 2015 by Eric Linkous in Christiansburg, VA, this company was created to fill a real gap in the local market for a trustworthy HVAC provider in Virginia who puts your best interest ahead of a sales quota. Whether your system needs a quick repair or a full replacement, you get a straight answer and a fair price every time.
OUR STORY
How Eric Linkous Built a Different Kind of HVAC Company
During that time, he noticed something that frustrated him: homeowners searching for HVAC help online were being funneled toward service providers who prioritized sales over solutions. He saw a real need for an HVAC contractor who would give people honest recommendations, not a pitch. That observation became the foundation of everything this company does. Inspired by values his father instilled in him, Eric set out to build a business the way it used to be done, with accountability, integrity, and a genuine commitment to the community he serves in Montgomery County and across the New River Valley.
20+
YEARS IN BUSINESS
At Eric's Heating & Air, the first question is always whether your existing system can be repaired, not whether it can be replaced. This fix-first approach is a core part of our HVAC company transparency, and it saves customers real money. We evaluate aging and antique systems honestly before recommending anything new. When a replacement is the right call, we back it up with a best-price guarantee and our authorized Trane Dealer partnership, giving you access to high-quality equipment at a fair cost. Our diagnostic call charge is $70, which is lower than most regional competitors, and we stand behind every job with a 100% satisfaction guarantee. From Blacksburg and Radford to Shawsville, Floyd, and Salem, we show up when you need us, including nights, weekends, and emergencies, in any weather.
What You Want to Know Before You Call
When was Eric's Heating & Air founded, and who owns it?
Eric's Heating & Air LLC was founded in 2015 by Eric Linkous, who serves as the owner and primary operator. Eric's had identified a shortage of trustworthy, non-sales-driven HVAC contractors in the area. He started the company to fill that gap, guided by values his father passed down to him. The business has been operating out of Christiansburg, VA, serving Montgomery County and the wider New River Valley ever since.
How does a family-owned HVAC company differ from a large franchise operation?
The biggest difference is the approach to every service call. Larger companies are often characterized by commission-based technicians motivated to recommend replacements. Eric's Heating & Air operates on a fix-first model, meaning the goal is to repair and extend the life of your current system whenever that is the financially smarter choice. There are no sales quotas driving the recommendations. You also get direct owner involvement, a low $70 diagnostic call charge, and a 100% satisfaction money-back guarantee, none of which are typical of large regional franchises.
What areas in Virginia does Eric's Heating & Air cover?
The company is based in Christiansburg and primarily serves Montgomery County. Regular service areas include Blacksburg, Radford, Shawsville, Elliston, Riner, Pilot, Floyd, and Salem. For select installation projects, the team also travels to Giles County and Dublin. The service area covers much of the Appalachian region of Virginia and the New River Valley, and the company is equipped to reach customers even during difficult weather conditions.Is Eric's Heating & Air available for after-hours or emergency calls?
Yes. Eric's Heating & Air operates 24 hours a day, 7 days a week, 365 days a year. For air conditioning emergencies, the targeted response time is under 3 hours. The company has a documented history of responding during extreme weather events, including arriving during unplowed snowstorms using a 4-wheel drive vehicle. Emergency heating repair and urgent HVAC service are both part of the confirmed service offering.What HVAC brands does Eric's Heating & Air work with?
Eric's Heating & Air is an authorized Trane Dealer, which is the primary brand partnership. The team also has documented competency working with systems from Mitsubishi Electric, Daikin, Carrier, LG, Samsung, and York. Being a Trane Dealer means customers have access to a nationally recognized equipment line backed by the local service and accountability of a family-owned company.Will the company work on older or antique HVAC systems rather than pushing a replacement?
Yes. One of the core principles of the business is evaluating the viability of existing equipment before recommending anything new, including systems that other companies might immediately write off as too old. If a repair is the better financial decision for the homeowner, that is the recommendation that gets made. This approach is a direct response to the industry norm of pushing replacements on customers with older units, and it is a key reason many customers in Montgomery County and the New River Valley trust Eric's Heating & Air for long-term service.What accreditations or certifications does Eric's Heating & Air hold?
Eric's Heating & Air is a member of the Better Business Bureau and holds authorized Trane Dealer status. The company describes itself as fully certified and bonded. Specific Virginia DPOR license numbers are not publicly listed in available materials, but the business has been operating professionally in the region since 2015 with a documented track record of customer satisfaction and technical reliability.How much does a diagnostic service call cost?
The diagnostic call charge is $70. This fee is notably lower than what many regional competitors charge, and it reflects the company's commitment to keeping service accessible for homeowners in Montgomery County and the surrounding areas. For installations, the company offers a best-price guarantee and will work to beat any comparable quote.
